Rogers customer service fail
I moved into my apartment on November 1st, and at that time tried to get Shaw hooked up in my name but the previous occupant still had his coming to this address, so they couldn’t do anything. I used his until Thursday when it was cut off, then phoned Shaw. They can’t get a guy here until December 15th, which has led me to feed my internet addiction for the past few days through free wi-fi at coffeeshops, and tethering through my iphone.
In a matter of two days, without really meaning to, I’ve used about 500MB of my 2GB allotment, so I worry about the next 10 days until my cycle turns over. So I phoned Rogers, hoping that I could add on more data or something, and to find out how much per KB I’m charged if I go over 2GB.
First, he tells me that my price plan includes 2GB and I can’t add more. Which is fine, I kind of expected it. Then, he told me that if I signed a new 3 year agreement, he can give me 3GB with no voice for $60/month. So one extra GB and no other features? Wtf? So I said forget that, and asked him how much per KB I would be charged if I went over my data allotment for the month, or if they charged in MB, because to me charging in KB for a smartphone is kind of ridiculous anyway. He said “oh no, just multiply by 1024 to get the megabyte rate.” Well, I knew that but I said ok, so how much money does it cost for every KB I went over? He said he would have to connect me to a “data expert” for that. What?
Does anyone know how much per KB you’re charged if you go over your 2 GB? Argh. I didn’t bother to wait for the ‘data expert’ because I was already exasperated. Anyone have any annoying customer service experiences?
Posted via email from Erin | Comment »
2 years ago • Notes